Instawork
Instawork Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
2.0 star rating from 262 reviews; sentiment is mostly negative with 21% likely to recommend and 57% saying customer service must improve. Many users request refunds and report missed or delayed payments.
Key Takeaways for Future Customers
- Expect easy job discovery via the app but balance that with frequent support and payment issues noted in Instawork reviews.
- Be prepared for account verification or suspension delays that block booking shifts.
Negative Feedback / Risk Areas
- Poor customer service and no reachable live support leading to unpaid shifts.
- Account deactivation, login and verification failures causing missed earnings.
- Payment errors and refund requests left unresolved.
Positive Feedback
Users praise the app’s convenience for finding work and view it as a good job opportunity when systems work correctly.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
2.0 star rating from 262 reviews; sentiment is mostly negative with 21% likely to recommend and 57% saying customer service must improve. Many users request refunds and report missed or delayed payments.
Key Takeaways for Future Customers
- Expect easy job discovery via the app but balance that with frequent support and payment issues noted in Instawork reviews.
- Be prepared for account verification or suspension delays that block booking shifts.
Negative Feedback / Risk Areas
- Poor customer service and no reachable live support leading to unpaid shifts.
- Account deactivation, login and verification failures causing missed earnings.
- Payment errors and refund requests left unresolved.
Positive Feedback
Users praise the app’s convenience for finding work and view it as a good job opportunity when systems work correctly.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
New Haven, Connecticut
Need to speak to a real live person about my situation
It rang, but no one ever answered the phone. If they didnt answer the phone, I couldnt hear a single thing.
User's recommendation: If Insta works, not gonna make it possible to speak to a real person and then there’s no point for working the Insta work
Lubbock, Texas
Deactivated
My account was deactivated for one violation, which is a 7-30 day suspension. Why is my account still suspended?
Preferred solution: Activate my account
Indianapolis, Indiana
Client refused to pay for shift worked.
Instawork allowed their client to refuse my pay behind a clock-in 'confusion.' I showed up early in uniform, clocked in, worked my shift, and clocked out. They went in that night and changed my hours, then said I was sent home because I wasn't needed to ensure they didn't have to pay me for my work. If I have to seek legal representation over $87, I will because I don't work for free.
- Allow clients to adjust your hours and revoke your pay if the feel like it even if you clock in and work with your location on being tracked the business can still report that you didnt show which automatically revokes your pay and makes you inelligible f
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Tampa, Florida
I worked for them, but they have not paid me .
I worked yesterday, but it is showing up that I was a no show, and my account is suspended. However, I worked the entire shift. I have not been paid for my shift.
- And poor customer service
- Unprofessional
Preferred solution: Paid for the shift that I work
User's recommendation: Please do not use this company, I have been trying everyday to get this issue resolved
Oakland, California
My account is inactive, I can't book shift
My background was cleared for me to start booking shifts last Tuesday. I booked a long-term shift and a short term at Desiwork on the 23rd.
I went to work and worked my shift; then after work, the app canceled my long-term shift on their own, saying I was not cleared for my background yet. Which was weird because if I wasn't cleared, then how was I able to work?
I didn't get paid yet! Now my account is locked.
- I love instawork
Preferred solution: I would love to get back to work for the company and my account unlocked so I can book shifts! I want to be cleared!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Atlanta, Georgia
Resolved: Needing to attain employment verification
I am reaching out to request information regarding the third-party service or contact your company uses to provide employment verification. Our office is in the process of verifying employment for a current employee of your organization and would like to ensure the request is directed to the appropriate source.
Please provide the following details if available:
Name of the third-party verification company or department
Contact information (email, phone number, or website)
Any specific instructions or forms required to submit an employment verification request
This information will help us complete the verification process promptly and accurately.
Thank you for your time and assistance.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Clifton Heights, Pennsylvania
Constant issues with this app
I was told to wait 4 hours for a gamer to help me after I told them I didnt get paid for a shift 3 days ago that I chose instant for, 7hours passed and I still didnt get any help or response back I ended up contacting them again myself and then they told me the samething, I have to wait 4 hours. Its no way they have me working without pay something has to be done asap. This is my only source of income and I have bills waiting to be paid right now.
- You wok on your own schedule
Preferred solution: Full refund
User's recommendation: I would not recommend this app to anyone right now until they fix there payment issues and pay there workers including me for the shifts they have us working.
They haven't paid me anything but InstaPay and there's no human to talk to.
I was supposed to get paid for September and October, but none of the payments ever showed up in my checking account. The first problem was that they had another checking account that wasn't mine, but that only happened for one payment.
The rest of them should have gone directly into my bank account, but I haven't seen a dime from them yet. I cannot connect to a human being by any means, and they say that a specialist will call me in 4 hours, and no specialist ever calls me.
Their help center goes down every single day too, and it is frustrating! I'm not going to work a damn shift until I get paid.
- It works a little
Preferred solution: Full refund
User's recommendation: Don't bother with this company. They won't pay you, and there's no human to help!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWhy my instant pay not working
I am not receiving my money every day when I clock out it aint showing that I can get the Insta pay Im already worth five jobs. I should be getting a Insta pay every day.
Preferred solution: My instant pay
Louisville, Kentucky
They continue to lie to me
I worked Thursday January 22nd O was not able to vlock the system was down. I contacted Instaworx they told me to adjust my hours when I get off.
when I got off my scoping was suspended O didn't get paid and now I can't work. I had my supervisor email them the next day but they continue to ignore me
Preferred solution: Apology
User's recommendation: .dont work here
Ashburn, Virginia
Missing payment
I'm trying to speak with a specialist about my payment for Instapay, and they keep ending the chat because it says there are too many open chats to close them. But it keeps telling me that I can't get into an open chat/message in order to speak with a specialist to clear my Instapay and charge the 5 percent fee.
Preferred solution: My instapay cleared and charged the 5 percent fee
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNeed to be paid.
On the 18th of August, I was supposed to do a job for S and S Retail Group at a Michael's in Reynoldsburg, Ohio. I showed up to the location 30 minutes early.
I went in and looked for their representative. I found nobody. Uh, closing time came at 9 o'clock, and then I asked the two employees on shift that night if they knew anything about S and S being there or any kind of reset and they said no, and that they had also been taken off the list two weeks prior to that night. So yeah, oh, not to mention S and S now doing a no call, no show.
By your company policy, when the business cancels 24 hours or less without notice, um, I have the right to four hours' worth of pay or whatever it was. But, um, yeah, so I need to collect that. This is going on *** close to a week now.
This is ridiculous. I just keep getting the runaround.
- Sketchy
Preferred solution: Whst is owed to me by there very on company policies.
User's recommendation: Avoid!!!
Ashburn, Virginia
Missing payment
I cannot close recent chats/messages. Please help!
Missing payment.
I have Instapay. I'm trying to get a specialist to clear my payment and charge the 5 percent fee.
Preferred solution: I have instapay set up I'm trying to get a specialist to clear payment and charge the 5 percent fee to receive my payment
Campbell, California
Resolved: I’d give zero stars stars if it were possible.
Company fixed the issue and I have been provided with product replacement. All they did for me was reinstate the account a week later. Make sure to contact the place of your shifts company itself and have them message Instawork.
So I worked for the Instawork app today and went to a Google research center where I was to take selfies with different devices, and this was to help Google get better. It was a blast, but then I went back and checked the app, and it says they deactivated my account for a no call no show!!!
I have proof I was there, and nobody is getting back to me!!! I quit my regular job to do this, and now it's gone. I hope something can get done about this.
I'm livid. The front desk attendant told me not to worry about clocking in, that she would do it for me, so I listened and then this happened.
- Finding easy gigs at your own pace
- Fun jobs that you can do
- Deactivate you when you forget to clock in
Preferred solution: I’m looking to have my account reinstated immediately.
User's recommendation: When the front desk lady says she will “clock you in for you” just do it yourself
I didnt hear anything
There is a checking account where my payment went to. I don't have that card, so I had updated my payment settings to my actual debit card. I still haven't received my money, and I was supposed to get paid on the third of October this month.
- Quick jobs
- No real person to talk to customer service wise
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerAn incredibly inefficient and unprofessional "company" . Or whatever this scam is
Dont waste your time. Dont give them your data.
Theyll treat you like disposable labor and call it flexibility.Instawork wasting customers time for nothing
I gave Instawork 5 hours of my life. They gave me NOTHING.
- 1.5 hours wasted on their idiotic chatbot interview
- manager recommendations submitted
- Full CV, verified 5-star service experience, black uniform photo (retaken FOUR times because their bot couldnt detect black on white)
- All data uploaded, profile polished, ready to work
And what do I get? Cleaner and janitor shifts 30+ miles outside Austin for $14/hr. Im a seasoned bartender and elite event server.
My standard rate is $24$26/hr, and Ive worked $35/hr gigs. Instaworks algorithm is either broken or deliberately disrespectful.
No human support. No accountability. No logic.
Just a black hole of wasted time and insulting offers.
Instawork is a bait-and-switch platform that exploits skilled professionals for free onboarding labor, then ghosts them or sends irrelevant, degrading gigs. Their matching system is a joke. Their support is nonexistent. Their promises are lies.
Im deleting my profile today.
Instawork: you had one shot. You blew it. Dont waste your time.
Dont give them your data. Theyll treat you like disposable labor and call it flexibility.
- Make you believe
- You are going to get shift
- It is a scam and lowblling bot generated app
Preferred solution: Full refund
User's recommendation: Don’t waste your time. Don’t give them your data. They’ll treat you like disposable labor and call it “flexibility.”Instawork wasting customers time for nothing I gave Instawork 5 hours of my life. They gave me NOTHING. - 1.5 hours wasted on their idiotic chatbot “interview” - manager recommendations submitted - Full CV, verified 5-star service experience, black uniform photo (retaken FOUR times because their bot couldn’t detect black on white) - All data uploaded, profile polished, ready to work And what do I get? Cleaner and janitor shifts 30+ miles outside Austin for $14/hr. I’m a seasoned bartender and elite event server. My standard rate is $24–$26/hr, and I’ve worked $35/hr gigs. Instawork’s algorithm is either broken or deliberately disrespectful. No human support. No accountability. No logic. Just a black hole of wasted time and insulting offers. Instawork is a bait-and-switch platform that exploits skilled professionals for free onboarding labor, then ghosts them or sends irrelevant, degrading gigs. Their “matching” system is a joke. Their support is nonexistent. Their promises are lies. I’m deleting my profile today. Instawork: you had one shot. You blew it. Don’t waste your time. Don’t give them your data. They’ll treat you like disposable labor and call it “flexibility.”
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I just experienced the same thing. Terrible app to work for, they allow their clients to get away with literally anything, and blame it on the contractors.