Instawork
Instawork Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Instawork has 2.0 star rating based on 230 customer reviews. Consumers are mostly dissatisfied.
25% of users would likely recommend Instawork to a friend or colleague.
- Rating Distribution
Pros: Convenience of finding work, Good job opportunity, Great app easy to use.
Cons: Customer service, Bad communication, No communication.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Instawork has 2.0 star rating based on 230 customer reviews. Consumers are mostly dissatisfied.
25% of users would likely recommend Instawork to a friend or colleague.
- Rating Distribution
Pros: Convenience of finding work, Good job opportunity, Great app easy to use.
Cons: Customer service, Bad communication, No communication.57% of users think that Instawork should improve its Customer Service.
47% of users say that they won't use Instawork in the future for similar services or products.Recent recommendations regarding this business are as follows: "It's no way to contact anyone directly", "Don’t depend on support they always try to not help you get paid", "if you can help it don't work for instawork", "Don't change your #. It's not good for your health. And don't count on human help.", "I suggest you never change your phone number unless you’re already logged in.".
Most users ask Instawork for the refund as a solution to their issues.
Consumers are not pleased with Customer service and Turnaround Time. The price level of this organization is medium according to consumer reviews.
Media from reviews
Top Instawork Reviews
"Account Support"
I've been locked out of my account and am trying to regain access for upcoming booked shifts. I first contacted support on October 6th via the help tab in the...
"I worked a shift Friday at 1800 JFK, and never received my instapay, it was sent somewhere else!"
I sent several emails, provided screenshots, of when my debit card was tampered with or altered while I was working a shift. I still haven't received payment...
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Miami, Florida
Payment method
Horrible I'm having issue with my payment method it's very frustrating. How am I supposed to get this issue handled.
User's recommendation: It's no way to contact anyone directly
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Leander, Texas
Cuenta desaptivada
My account was suspended, I booked 3 shifts and asked to confirm them and then asked to send government papers and I took the photo of my legal permanent residence several times and the system did not accept it, the time period passed and I could not confirm the work shifts and they were canceled the next day I tried to do the procedure again with my driver's license and it was accepted by the system but, the account was suspended.. assuring that my papers were issued by the United States government.
They assure me that they are false.
This has me upset for the reason of absurd and incompetent people... thank you very much
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Los Angeles, California
Can’t get in contact with any support
Havent been able to contact support with for month they dont havent got anything solved very horrible work support , couldnt clock out last night and they didnt help, they have not answering you but never really do anything.
User's recommendation: Don’t depend on support they always try to not help you get paid
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerAcces my account
I don't have access to my original phone number, so I can't access my Instawork account. My old phone number is 951-233-****.
- I love to work with instawork
Preferred solution: Acces to my Instawork account
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMy account is not good
Approved not use this application thank you, i have to go the jobs, i have good working, i disable and outgoing, because this agency help me want my financial,and social for this job.
Preferred solution: Full refund
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
Atlanta, Georgia
Instawork have not paid me my check yet
This is Marian Lowery again, it's going on 2 weeks now and I have NOT RECEIVED MY CHECK THEY NEED TO REPROCESS MY CHECK IN ORDER TO GET ME MY MONEY IN AMOUNT OF $408.47 IN ABOUT TO BE EVICTED BEHIND THIS AND I JUST LOST ALL OF MY STUFF IN STORAGE BECAUSE OF THEM NOT RELEASING MY CHECK IN TIME ENOUGH TO PAY MY RENT AND BILLS.
Sierra Vista, Arizona
My account has been hacked
My account has been hacked i contacted support almost 2 weeks ago and last night during my shift my account information was changed at 9:57 pm i have sent over 10 messages about this situation my name is Vanessa Randall I want this on every social media avenue i spoke with a captain and she advised me to contact support
User's recommendation: Do not do business with this company they used to care but now it's just money don't value there workers
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMi cuenta
Since I created my Instawork account, I haven't been able to accept any available work. Up until now, I still can't take on work with my Instawork account.
Preferred solution: Apology
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Columbus, Ohio
Resolved: If you work a tipped position proceed w/ caution!
Company fixed the issue and I have been provided with apology. I contacted the client or 3rd party myself to let them know that Instawork hasn't paid me yet & it was resolved within 72 hours after that!
They paid out the hourly for my bartender shifts but they advertise or post the position as hourly plus tips. They have not paid me any of my credit card tips in over a month & each week it's a different excuse! Sad because I have bills to pay that's why I am working as much as I can!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Philadelphia, Pennsylvania
I worked a shift Friday at 1800 JFK, and never received my instapay, it was sent somewhere else!
Instawork customer lags in urgency when instapay isn't provided to correct debit card information, or missed entirely. Sometimes it takes over a month to get compensated. I've had to wait a month once before and received a paper check
I sent several emails, provided screenshots, of when my debit card was tampered with or altered while I was working a shift. I still haven't received payment or a direct deposit to the correct debit card ending in 6848.
- Being able to work freely and frequently
Preferred solution: Full refund
Boston, Massachusetts
Can't sign in . Changed phone number. Unable to access
Can't sign in. I change my number .
Really mad at Instawork .there's no sign in with email option.. super pissed off at Instawork for this stupid mistake
User's recommendation: Instawork is a scam .
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Milwaukee, Wisconsin
Poor customer service
I believe everyone participating in these corporate schemes should have a live agent to answer/ correct simple things. Its unprofessional and Im soon to be sending out a notice and other things
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Spokane, Washington
No access
Trying to change my phone number on my account. They keep running me in circles on their site.
Or they try to send me a code to a number I don't have anymore. (HENCE, THE TRYING TO CHANGE #). When I go to contact@***k they send me to the link for changing the account information. I fill in the info and try to submit and I'm told I don't have enough memory.??
I'M NOT UPLOADING!!! I'm just changing info. Take the old info out and insert new.
SAME AMOUNT OF INFO!!! am I mistaken
User's recommendation: Don't change your #. It's not good for your health. And don't count on human help.
Seattle, Washington
Non payment of wages and unfair practices
I was suspended filed an appeal but when I sent it half was cut out. I was suspended because instawork sent me to the wrong location and I have screenshots to prove instawork was at fault on January 20th I went to the sight the instawork app sent me to for that days shift with the partner company SAS merchandising, but nobody from SAS showed up.
I called and text the lead with no response so me and the other guy who showed up from instawork contacted them and were told if we wanted to be paid for our 4 hours per instawork policy we had to wait for 1 hour so we did. After waiting a week for the 4 hours pay I was told that the lead from SAS contacted me and told me to go to a different sight to work and since I didn't go I won't be paid. I was never contacted by SAS that night and I haven't been paid but the other guy was. On February 4th the app again sent me to the wrong place, and I was 34 minutes late getting to the right place, so the lead couldn't clock me in and my messages were being ignored on the app, so I was suspended for a month for being a no show.
I emailed SAS, and I'm waiting till Monday to find out if they will approve my 4 hours pay and reinstate my account. If not I'll be writing a review on them.
User's recommendation: if you can help it don't work for instawork
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Austin, Texas
No me han pagado desde el 9 de octubre y no me responden
Desde el día 9 que realicé un trabajo no me han pagado , hice la reclamación en la app y aún no tengo respuesta
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Stratford-Upon-Avon, England
No longer have phone number and need access to my account.
An automated service answered, saying that it was no longer accepting calls on that number and even went so far as to give an additional prompt to a bogus email. I'm quite certain they could find someone to fill the position of answering a customer support call. That's literally their whole purpose for existing.
- Jobs
- Ability to choose
- Very hard to get started
- Employers dont select new workers
Preferred solution: I want in to my account. They should at least give you an option to enter an alternate method of verification.
User's recommendation: I suggest you never change your phone number unless you’re already logged in.
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